Arbat Grocery & Deli

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Terms and Conditions

Welcome to Arbat Grocery’s online store. By accessing or using our website at www.arbatgrocery.com, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. Introduction

These Terms and Conditions govern your use of our website and services. By using our site, you agree to comply with and be bound by these terms. If you do not agree, please refrain from using our services.

2. Eligibility

You must be at least 18 years old to make purchases on our website. By placing an order, you confirm that you meet this requirement.

3. Products and Services

We offer a variety of Armenian groceries, including fresh produce, meats, cheeses, baked goods, and imported items. All products are subject to availability, and we reserve the right to limit quantities or discontinue items without prior notice.

4. Pricing and Payment

All prices are listed in U.S. dollars and are subject to change without notice. We accept major credit cards and other payment methods as indicated on our website. Payment must be received in full before orders are processed and shipped.

5. Order Processing and Delivery

Orders are processed within [insert processing time, e.g., 1–2 business days]. Delivery times vary based on location and selected shipping method. We are not responsible for delays caused by carriers or unforeseen circumstances.

6. Returns and Refunds

Due to the perishable nature of many of our products, all sales are final. If you receive a damaged or incorrect item, please contact us within [insert timeframe, e.g., 24 hours] of delivery to arrange for a replacement or refund.

7. Account Registration

To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

8. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of Arbat Grocery and is protected by intellectual property laws. Unauthorized use is prohibited.

9. Limitation of Liability

Arbat Grocery is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of California. Any disputes shall be resolved in the courts located in Los Angeles County.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date.

12. Contact Information

For questions or concerns, please contact us at:

Arbat Grocery
5001 Hollywood Blvd
Los Angeles, CA 90027
Email: info@arbatgrocery.com
Phone: 323-644-5454
Website: www.arbatgrocery.com

Return and Refund Policy

At Arbat Grocery, we take pride in delivering fresh, high-quality products to our customers. Due to the nature of our inventory — including perishable foods and specialty items — we do not accept returns on most items. However, we are committed to ensuring your satisfaction and will do our best to make things right if something goes wrong with your order.

1. Perishable Items (Fresh Produce, Dairy, Meat, Baked Goods)

Due to food safety regulations and quality control:

All sales of perishable items are final.
We do not accept returns or offer refunds for items that have been opened, tampered with, or not stored properly after delivery.

If you received a perishable item that is:

Damaged
Spoiled
Missing from your order
please contact us within 24 hours of delivery by email or phone. Include your order number and a photo of the product(s), and we will assess the issue. If verified, we may issue a refund or store credit at our discretion.

2. Non-Perishable or Packaged Goods

For sealed, shelf-stable items:

You may request a refund or exchange within 7 days of purchase if the product is:
- Incorrect (not what you ordered)
- Defective or expired at the time of delivery
The item must be unopened and in original packaging.
You must provide proof of purchase (receipt or order confirmation).

3. Order Cancellation

Orders may be canceled within 1 hour of placement, unless they have already been processed or prepared for delivery.
To request a cancellation, call or email us immediately with your order number.

4. Refunds (If Approved)

Refunds are issued to your original payment method or as store credit.
Refunds may take 5–7 business days to appear, depending on your bank or credit card issuer.
Store credit will be issued as a digital code valid for use on www.arbatgrocery.com.

5. Contact Us

If you have an issue with your order, please contact us immediately:

Arbat Grocery
5001 Hollywood Blvd
Los Angeles, CA 90027
Email: info@arbatgrocery.com
Phone: 323-644-5454